This section points to resources on setting up, sustaining and evaluating telecentres, or "community multimedia centres", as they are sometimes known.


Telecentres - Starting up  and sustaining

A Guide to Community Multimedia Centres: How to get started and keep  going

Developed by: UNESCO Type of resource: PDF Target  audience: General Cost: Free access

"There are growing numbers of grass-root communication and information  service providers in the developing countries today. They are operating  community radio stations, multipurpose telecentres, information centres,  community learning centres and – in a few cases – community multimedia centres  (CMCs) that already combine both radio and telecentre facilities. This book is  intended to be of use to all those wanting to become involved or already  involved in such initiatives – staff and managers, community groups, NGOs  working for community empowerment, communication planners supporting development  activities, trainers and project partners."

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Connecting Rural India to the Internet: The Challenges of Using VSAT  Technology

Developed by: Development Alternatives Type of resource: Web case study Target audience: General Cost: Free  access

In its goal to connect rural India to the Internet and promote livelihood  generation through e-commerce and access to information, faced the  fundamental problem: connecting rural villages to the World Wide Web in the  first place. Many villages in the Bundelkhand region where TARAhaat is in its  pilot phase do not have access to telephone lines. They had to come up with an  alternative - using VSAT (Very Small Aperture Terminal) technology.


CTCNet Community Technology Center Start-Up Manual

Developed by: The Community Technology Centers' Network (CTCNet)  Type of resource: Online manual Target audience: General Cost: Free access

CTCNet serves as a support mechanism for Community Technology Centers (CTCs)  by providing electronic and in-person linkages for its affiliated programs. This  manual covers Timeline and Process, Mapping Community Resources, Determining  Program Focus, Staffing, Software Selection and Criteria, Space, Hardware, and  Security, Scheduling, Outreach, and Self-Assessment, Budgeting and Funding, and  Preparing a Business Plan. The manual has a very strong U.S. focus, but should  be of more general use as well.

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Lessons from the Field: ICTs in Telecenters

Developed by: World Resources Institute Type of resource: Web article Target audience: General Cost: Free access

This article outlines lessons learned distilled by the Digital Dividends  project during its research on telecenters.

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Telecottage handbook: How to establish and run a successful  telecentre

Developed by: UNDP Type of resource: PDF Target  audience: General Cost: Free access

A practical guide for community development practitioners on strategies for  ICT-enabled community empowerment (based on the Hungarian telecottage movement  experience).

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Sustainable Telecentres: A Guide for Government Policy

Developed by: World Bank Type of resource: PDF  file Target audience: General Cost: Free access

This paper by Björn Wellenius argues that while widespread rollout of  telecentres can only be achieved by mobilizing private sector investment,  relying solely on the "profit motive" will not lead to the desired development  outcomes.

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Telecentres - Education and  training

Curriculum Evaluation for CTCs and Other Organizations

Developed by: TechSoup Type of resource: Web  article Target audience: General, Trainers Cost: Free  access

Annotated list of sites where you can find inexpensive or free training  materials and curricula, including self-paced learning and instructor-led  classes.

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Managing a Technical Service Centre

Developed by: SchoolNet Africa & OSISA Type of  resource: Web site with e-course Target audience: General Cost: Free access

An online Professional Development Course for Managers of Technical Service  Centres, which are involved with activities such as acquiring, refurbishing,  distributing and maintaining complete PC laboratories (labs), as well as  providing ICT training. The course is a part of a blended learning approach,  where this online component aims to provide a conceptual platform for learners,  comprising activities, support resources, links to other useful web resources,  and the possibility of ongoing email engagement with online mentors and a  community of their peers.

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Themes and Issues in Telecentre Sustainability

Developed by: Raul Roman & Royal D. Colle Type of  resource: Web article Target audience: General, Trainers Cost: Free access

Abstract: The initiation, diffusion and adoption of the telecentre idea has  been an enormously eclectic process, largely devoid of systematic research and  planning. The approach has generally been one of pilot projects — trying out  models to see what works to achieve a diversity of objectives. In some cases the  approach has been simply entrepreneurial, with enterprising business people  exploring new opportunities for profit-making.
A range of important  issues is linked to the operation and success of telecentres. These include:  sustainability, community relevance, government policy, information and  communication technology (ICT), research, community partnerships and  participation, telecentre objectives, and business planning. Often mentioned but  largely undeveloped is the training associated with telecentre management, an  issue that relates to all of the issues mentioned.
While each of the  issues deserves systematic analysis, this chapter concentrates on sustainability  and training. Based on data collected from Australia and South Africa to Hungary  and Canada — and from various project documents — we describe some of the  strategies being used to sustain telecentres. We put this discussion especially  in the context of developing nations because of the intense interest in the  early 21st century in incubating telecentres in places where individual  connectivity to information access is most problematic.

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Telecentres - Assessment

Comparing Approaches: Telecentre Evaluation in Latin America and  Asia

Developed by: Electronic Journal on Information Systems in Developing  Countries Type of resource: PDF file Target audience: General Cost: Free access

This paper, by Katherine Reilly and Ricardo Gómez, looks at some of the  experiences of Canada’s International Development Research Centre, offering a  framework for assessing telecentre experiences.

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Gender Analysis of Telecentre Evaluation Methodology

Developed by: APC: Women's Networking Support Programme Type of  resource: Web article Target audience: General, Women Cost: Free access

This document sets out to address the question of how gender can be  meaningfully integrated into telecentre evaluation methodologies. It is animated  by African experiences and examples and specifically by South African  experiences and examples. A lack of resources and time has limited the scope of  this document and it is recommended that more of both be put into further  investigations of these issues. Specifically in terms of primary research with  women and men working as telecentre operators and managers, with women and men  in communities serviced by telecentres and an investigation of similarities of  these experiences across countries and continents in the developing world.

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Telecentres - General

10 Lessons for Telecentres Social Impact on Communities

Developed by: Yacine Khelladi Type of resource: Web  page Target audience: General Cost: Free access

Aimed at decision makers, these "lessons learned" are derived from the  author's experience in ICTs projects in Latin America and the Caribbean.


Community Telecenters: Assuring Impact & Sustainability

Developed by: Development Gateway Type of resource: Web  directory Target audience: General Cost: Free access

Articles and links on telecentres, with a particular focus on sustainability  and effectiveness.

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Developed by: Type of resource: Web  site Target audience: General, Trainers Cost: Free  access makes social investments and provides services that build the  capacity of telecentre operators around the world. The site is  the first site in what is hoped will grow into a global community of telecentre  network sites.


The Telecentre Training Manual

Developed by: R.D. Colle and R. Roman Type of resource: PDF  file Target audience: General, Trainers Cost: Free  access

"Modules for Training Telecentre Staff: An interim report with sample  modules."

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